Quality Dashboards also provide details on network connectivity issues, the total number of calls, and the percentage of high-quality calls (a score of 3.5 and above) and low-quality ones (anything under 3.5)Īdvanced Analytics is available as an add-on in the Zoom Phone Power Pack ($300 per year per user, including team SMS).
The dashboard assigns each call a quality rating from 1-5 and lets admins filter calls according to date range, extension, ISP, device, and more. With Zoom Phone quality dashboards, managers monitor, diagnose and troubleshoot outgoing and incoming calls in real-time.
Here’s a close look at a few of our favorites. Zoom Phone offers many advanced telephony features perfect for small businesses, including Caller ID, call forwarding, call delegation, and more. It integrates seamlessly with Zoom Meetings for video conferencing but must be purchased separately or as part of the Zoom One bundle (Zoom Phone, Meetings, and chat.) Users can add Zoom Phone to any Zoom Meetings account, even the free plan. Zoom Phone is a bring your own carrier (BYOC) cloud PBX service that includes VoIP phone and team chat messaging.īYOC gives businesses the flexibility and features of a cloud phone system, while allowing them to keep the current phone numbers, service contracts, and calling rates of their PSTN service provider. From December 2019 to May 2020, Zoom daily meeting participants jumped from 10 million to 200 million–paving the way for Zoom to expand its product offerings. Millions of people started using Zoom during the start of the COVID-19 pandemic in 2020, making it an essential web conferencing tool for online meetings, team collaboration, and soon, virtual events.
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